Lead a team that makes a difference when it matters most

Women’s Safety Services SA (WSSSA) is a leading provider of specialist services supporting women and children experiencing domestic and family violence. 

Every day, our teams work alongside women navigating crisis, helping them increase safety, access support, and take steps towards lives free from violence.  We are committed to creating a society where women and their children live safely and thrive in communities free from all forms of violence.  

We are seeking an experienced and passionate Team Leader to provide leadership, support and operational oversight within our Domestic Violence Crisis Line (DVCL).  

This is an opportunity to lead a highly skilled team delivering a specialist crisis response service, while contributing to practice excellence, staff development and positive outcomes for women and children across South Australia.  

THE ROLE

Reporting to the Program Manager, Domestic Violence Crisis Line, you will provide day-to-day leadership of the DVCL and support a team of specialist practitioners delivering telephone-based crisis intervention, risk assessment, safety planning and referral services.  

As a Team Leader, you will play a key role in:

• Providing leadership, coaching and professional support to a team of Domestic and Family Violence Specialists; 
• Supporting a high-quality, trauma-informed and client-centred service delivery; 
• Contributing to workforce development, reflective practice and continuous improvement initiatives; 
• Monitoring service demand, operational requirements and emerging risks; 
• Building collaborative relationships with internal and external stakeholders; and
• Maintain a strong focus on safety, quality and best-practice responses to domestic and family violence.  

This is a full-time position and the successful candidate will work across negotiated roster including days, afternoons and weekends within the service operating hours of 8.00am - 10.00pm, with participation in an on-call roster as required.  

ABOUT YOU

You're an experienced people leader who thrives in a dynamic environment and is passionate about supporting both staff and victim-survivors.  

You bring the confidence to make sound decisions, the ability to lead through complexity and a commitment to fostering a positive and accountable team culture.  

To be successful, you will demonstrate:

• A degree qualification in Social Work, or a related discipline, or be working towards a relevant qualification with commensurate experience; 
• Significant experience in the provision of crisis intervention, telephone counselling, case management or related practice within a complex service environment;
• Demonstrated leadership, supervision and team development experience;
• Strong knowledge of risk assessment, safety planning and domestic and family violence dynamics; 
• Understanding of trauma-informed and strengths-based practice approaches; 
• Well-developed communication, decision-making and stakeholder engagement skills; 
• The ability to manage competing priorities in a fast-paced operational environment; and
• A current driver's licence and eligibility to obtain, or hold, a DHS Working With Children Check and National Police Clearance.  

WHY JOIN WOMEN'S SAFETY SERVICES SA?

At WSSSA, we know that supporting others starts with supporting our people. 

In addition to meaningful and rewarding work, we offer:

• Social, Community, Home Care & Disability Award Level 6 remuneration of $115,300 plus superannuation 
• Salary Packaging benefits of up to $15,900 tax free per year
• Five paid wellbeing days annually
• Six weeks paid parental leave
• Paid domestic and family violence leave
• First Nations ceremonial and cultural leave
• Professional development and career progression opportunities
• A supportive, values-driven and women-led workplace culture
• Access to a specialist trauma-informed Employee Assistance Program

HOW TO APPLY

A full position description can be found HERE

Applications should include your resume and a cover letter, addressing the specifications within the position description. 

APPLICATIONS CLOSE: 13 November 2026

Applications will be reviewed as received and the position closed earlier should a suitable candidate be found. 

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

Persons of Australian Aboriginal or Torres Strait islander descent, who have the appropriate background and skills but do not have the essential qualification will be entitled to apply for any roles requiring a qualification in Social Work within Women's Safety services SA (WSSSA)